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Protect your business

Losing the ability to communicate with customers for even one day can be crippling to a business. If you lose your power or telephone system, have a weather emergency, or experience a natural disaster, emergency answering services from Your Call can keep your business connected. By being prepared for the worst, you ensure your business won’t suffer in the event of unforeseen circumstances.
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a specialist 24 hour contact call centre since 1996, providing live call center services to hundreds of clients across the country and Australia. Your Call provides a full-range of live answering services and call center solutions, all designed to improve your bottom line and increase customer satisfaction.

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Employees who work alone may face an increased risk of serious injury, confrontations and violence. Ask yourself if a worker is injured or an emergency occurs, how long before they get assistance, an ambulance or are able to call for help. What if the worker is unconscious? These occurrences may not be common but if they do occur how do you protect yourself and the employee? What are the consequences?

Employee Work Alone Program Overview

For over 17 years Your Call has been offering our Safe Staff Programme which is designed to help any size business improve safety and reduce liability. Your Call offers a 24/7 simple employee check-in line solution. The delayed notification for an employee who requires assistance or is in distress can be significantly reduced or eliminated by the simple set up of a Your Call Safe Staff Check-in line.

Ideal For:

Any company who has employees who work alone or in isolation and:

• Handle money or work with the public, where there is a potential for violence
• Work off-site Work with patients
• Work around hazards such as heights, electricity, in confined spaces (such as tanks, grain bins or elevators, drains, etc.)
• Work with hazardous substances or materials and with materials at great pressure
• Work with hazardous equipment such as chainsaws or firearms

Key Features:

Through the programme Your Call offers a 24/7 simple employee check-in solution which includes:

• No hold times for employees checking-in, we provide a dedicated check-in number
• Fully customisable scripting based on your requirements
• Toll-free numbers and text messaging system for employees to check in
• GPS system for employees working underground
• Documented call history (time and content)
• Same-day, next-day or weekly reporting via e-mail or fax

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