Your 24

4 reasons why every business needs after hours coverage.

Tere Ngarouru — Fri, 09 Jan 2015 02:58:27 +0000

It’s the age-old quandary. If no one is in your office to hear the phone ring, does it make a sound? If someone is calling you after-hours, it doesn’t matter if the phone makes a sound or not. You are missing the call. And that is precisely why Your Call NZ supports small businesses
with overflow or after-hours phone answering services. If you aren’t already on board with round-the-clock customer care, then consider these reasons:

1. Just because your office doors are closed, doesn’t mean your business should be. Coverage that continues after the lights are off gives your customers continuous access to your products and services. And as we all know, consumers thrive on instant gratification!

2. Clients appreciate it when business owners go the extra mile to ensure amazing customer care. Not everyone has the time to call your establishment between the hours of 8 to 5. But that doesn’t diminish their need for prompt service. Meeting current and potential clients where they are shows that you truly do value their patronage.

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4. The better you care for the clients you have, the more likely they will sing your praises to their friends, relatives, and colleagues. Some say imitation is the sincerest form of flattery. business owners say that referrals are. Your best advertisement isn’t ads, emails, or commercials. It’s word of mouth from happy customers!

To make a long story short (too late), 24-hour, live call centre services are a boon to any small business, and in this competitive marketplace, you need every advantage you can get!

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Secure 24 Alarm Monitoring

Trevor Bryce — Sun, 03 Mar 2013 13:45:25 +0000

Your Call is a secure 24 alarm monitoring company based in Hawkes Bay. Operating autonomously, our customer base is made up of independent alarm installers from around New Zealand, who do not have their own monitoring centre.

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Service Response Answering Service

Trevor Bryce — Sat, 02 Mar 2013 07:04:27 +0000

Implementing a Service Response answering service through Your Call provides your organisation with a centralized communication center in case of an emergency or disaster, capable of handling your calls when you’re unable to operate or when your customers need urgent attention.

Protect your business

Losing the ability to communicate with customers for even one day can be crippling to a business. If you lose your power or telephone system, have a weather emergency, or experience a natural disaster, emergency answering services from Your Call can keep your business connected. By being prepared for the worst, you ensure your business won’t suffer in the event of unforeseen circumstances.
Want to know more?

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Your Call

Trevor Bryce — Sat, 02 Mar 2013 07:01:25 +0000

NEW ZEALAND’S 24 HOUR CONTACT CALL CENTRE

a specialist 24 hour contact call centre since 1996, providing live call center services to hundreds of clients across the country and Australia. Your Call provides a full-range of live answering services and call center solutions, all designed to improve your bottom line and increase customer satisfaction.

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Safe Staff

Trevor Bryce — Sat, 02 Mar 2013 06:52:28 +0000

A person is considered alone at work when they are on their own; when they cannot be seen or heard by another person; when they are working in isolation; and when they cannot expect a visit from another person.Based on your companies Occupational Health and Safety regulations as it relates to employees who work alone or in isolation, companies should consider:

Employees who work alone may face an increased risk of serious injury, confrontations and violence. Ask yourself if a worker is injured or an emergency occurs, how long before they get assistance, an ambulance or are able to call for help. What if the worker is unconscious? These occurrences may not be common but if they do occur how do you protect yourself and the employee? What are the consequences?

Employee Work Alone Program Overview

For over 17 years Your Call has been offering our Safe Staff Programme which is designed to help any size business improve safety and reduce liability. Your Call offers a 24/7 simple employee check-in line solution. The delayed notification for an employee who requires assistance or is in distress can be significantly reduced or eliminated by the simple set up of a Your Call Safe Staff Check-in line.

Ideal For:

Any company who has employees who work alone or in isolation and:

Handle money or work with the public, where there is a potential for violence
Work off-site Work with patients
Work around hazards such as heights, electricity, in confined spaces (such as tanks, grain bins or elevators, drains, etc.)
Work with hazardous substances or materials and with materials at great pressure
Work with hazardous equipment such as chainsaws or firearms

Key Features:

Through the programme Your Call offers a 24/7 simple employee check-in solution which includes:

No hold times for employees checking-in, we provide a dedicated check-in number
Fully customisable scripting based on your requirements
Toll-free numbers and text messaging system for employees to check in
GPS system for employees working underground
Documented call history (time and content)
Same-day, next-day or weekly reporting via e-mail or fax

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24 Hours……

Trevor Bryce — Fri, 01 Mar 2013 03:38:15 +0000

24 hour answering from Your Call gives your company the edge. Providing live operators to field and despatch your calls around-the-clock, we make it possible to improve your service without increasing costs.

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