Your Call provides utility companies with call center outsourcing and BPO solutions that allow them to focus on core operations while maintaining a superior level of customer service.
Reduce outage time and protect your customers
Utility failure or service outage can result in thousands of homes and businesses being without crucial services (water, electricity, etc.) and cause the public to face hazardous conditions. When this happens your customers need a reliable way to reach your technicians immediately to report a problem.
Your Call provides call center staff 24/7/365 for these situations. Our highly trained agents are ready to respond so each urgent issue is handled in the shortest time frame possible. Customised scripting will assure that every emergency and priority call needing attention is addressed quickly. An after-hours escalation process will be developed to make certain the resolution of issues is not delayed. Non-emergency calls can hold for the next business day if you choose.
In addition, when your customers call, Your Call can notify them of a time they can expect services to resume, via a recorded message or live telephone agent.