Unison

Faults

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FAULTS - House/Flat Number/Street Name/City

Region - Hastings/Napier/Taupo/Rotorua

Fault Type

Has the customer checked their switchboard?

Callers First and Last Name

Callers Phone Number

Mobile Number

Name on power bill

ICP Number (if they have it)

Location Description i.e if a rural property

Additional Information

Your Call Operator
Safety Disconnect

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SAFETY DISCONNECT - House/Flat Number/Street Name/City

Region - Hastings/Napier/Taupo/Rotorua

Date Scheduled

Time

AM or PM

Callers Full Name

Callers Phone Number

Name on power bill

ICP Number (if they have it)

Location Description i.e if a rural property

Additional Information i.e Ask the customer whether they are aware it is a service main that they asking to be disconnected or an 11kV - different consideration will come into play when the Control Room are looking at these requests.

Your Call Operator

Fees: Normal working hours is a free service; outside hours is a charge direct to customer i.e time/travel/materials. This would typically be 1 hour of time plus travel/materials about $150-$200 depending on location.

If it is not fuses being pulled but rather the mains cable being disconnected from the house – then the customer will need to obtain an electrician to provide an ROI prior to it being re-livened.
Safety Reconnect

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SAFETY RECONNECT - House/Flat Number/Street Name/City

Region - Hastings/Napier/Taupo/Rotorua

Date Scheduled

Time

AM or PM

Callers Full Name

Callers Phone Number

Name on power bill

ICP Number (if they have it)

Location Description i.e if a rural property

Disconnected for 6 months or more

Additional Information

Your Call Operator
Close Approach

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CLOSE APPROACH - House/Flat Number/Street Name/City

Region - Hastings/Napier/Taupo/Rotorua

Date Scheduled

Time

AM or PM

Callers Full Name

Callers Landline

Mobile Number

Name on power bill

ICP Number (if they have it)

Location Description i.e if a rural property

Additional Information

Your Call Operator

Always get the cell number. Used if digging near cables, poles, equipment, using crane or scaffolding near lines. If a customer rings back to say the job has been completed email the Control Room.

Unison

Faults

Safety Disconnect

Safety Reconnect

Close Approach

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